What are my payment options?

PAC has several payment options to choose from, all of which are very convenient. Please click here to view all of your payment options.

How do I obtain the accurate payoff balance of my loan?

Please call us toll-free at (801) 312-0700 and ask to speak with an account manager. Whether you’re trading your car in, looking to refinance your loan, or are simply curious, they can provide you with real time information; which is the most accurate when it comes to your payoff balance

Where can I mail my payments?

Your payments can be mailed to the following address:

Prime Acceptance Corp. (or PAC)
Attention: Payments
P.O. Box 571680
Salt Lake City, Utah 84157.

Can my payments be automatically processed every month?

Yes. The easiest, most efficient and FREE way to make your payment is by enrolling in the PAC Auto Pay plan. This means that your payment will be automatically processed through your checking/savings account or a credit/debit card with no payment processing fee every month and you never have to worry about it. To enroll in our free PAC Auto Pay plan, call us at (801) 312-0700 or complete the PAC Auto Pay enrollment information on the bottom portion of the backside of your monthly billing statement and return it in the remittance envelope provided with your monthly billing statement.

Can my payments online?

Yes. You will need your account number (omitting any dashes, example: 030-010508 should be entered in as 030010508) and the zip code you have on file with PAC, to make your payment online. Please CLICK HERE to pay today.

Can I make my payments over the phone?

Yes. We accept payments from personal checking or savings accounts, as well as credit and debit cards by phone. Please call us toll-free at (801) 312-0700 and press option 1 to make a payment by phone. You will need to have your account number and zip code information ready.

Do I have a grace period?

The grace period is determined by the state where you executed your retail installment sales contract. The grace period only determines the number of days before a late fee is assessed on your account. Your payment is still due on or before the due date. Failure to remit your payment on or before your due date will result in your account being past due and late charges being assessed. Please call us toll-free at (801) 312-0700 for more information.

Will I be charged a late fee?

The amount of the late fee and when it is assessed depends on the state where you executed your retail installment sales contract. For example, in Utah, if your payment is due on the 5th of each month, it must be received by the 15th before 6:00PM MST to avoid a late fee. Most late fees are assessed on the 11th day past due; please call (801) 312-0700 for information specifically based on where you live.

How does PAC compute daily interest?

For Simple Interest Contracts, PAC computes daily interested (e.g. per diem) as follows:
(Principle Balance x Contract Interest Rate “APR”) / 365 = Daily Interest
Example: ($10,000 x 18%) / 365 = $4.93. This is the daily interest amount, or the per diem.

Can I refinance my auto loan?

PAC does not currently offer the possibility for our customers to refinance their contracts in house as we are a loan originator. We encourage you to make all of your payments on time for a minimum of 12 months to build your ‘auto credit’. At this time you may apply to refinance your auto loan with a financial institution, such as a bank or credit union that you’re already a member with.

Can I request to have my payment due date changed?

Yes. In order to qualify for a due date change, the account must be current and the first payment must be made. In accordance he due date cannot be more than 14 days after the current due date and this request can only be done once throughout the life of the loan.

How do I change or update my billing address or phone number?

Please call us toll-free at (801) 312-0700 and ask to speak with an account manager. They can update your contact information to ensure you continue receiving your monthly billing statements and other important information regarding your auto loan.

When my loan is satisfied (paid in full), when should I expect my title?

It takes 15 business days for PAC to release the title. We will send the title by mail, to the address we have on file.

What should I do if my vehicle is involved in an automobile accident?

If your vehicle sustains physical damage in an accident, you should immediately file a claim with the appropriate insurance provider and then call us toll free at (801) 312-0700 so we can assist you with further information that the insurance company will need to completely process your claim.

How do I notify PAC of a change in my insurance carrier or my insurance policy?

If you change your auto insurance carrier or any of your policy information, please call us toll-free at (801) 312-0700 and provide any new or updated insurance information as soon as possible. It is important to provide PAC with any new or different insurance information when a change is made to ensure our records are accurate and up to date.

What is the “loss payee”, or lien holder address to be listed on my auto insurance policy?

Your insurance policy should list Prime Acceptance Corp. as the loss payee at to the following address:

Prime Acceptance Corp. (or PAC)
Attention: Insurance
P.O. Box 571680
Salt Lake City, Utah 84157